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NYS Parent Guide


Parent Education and Support Programs

Parent Helpline

Are You a Caregiver or a Parent Looking for Support?

Getting Help Is Easy by Calling the Helpline at 1-800-CHILDREN (M-F; 9 AM-4PM)

Whether you’re a new parent overwhelmed by the demands of caring for an infant, a grandparent starting over and raising your grandchildren, an auntie who never expected to be a parent, or a veteran parent whose teenaged child is out of control, asking for help is never easy. Too often caregivers and parents feel isolated without much support. They confront the toughest and most important job in the world with the sense that they have to go it alone. But no one needs to go it alone.

The Helpline can help you find programs and services in your community that can help. The Helpline at 1-800-CHILDREN is an information and referral line that can help direct you to the services you need. It is free, confidential, and multi-lingual. This is NOT the NYS Child Abuse Hotline. If you would like to report suspected child abuse, please call 1-800-342-3720. If you are in a crisis situation or are having a life-threatening emergency, please call 911. If you need assistance locating services such as parenting skills classes, domestic violence services, or child care, we can help.

Healthy Families NY

Families New York (HFNY) offers home-based services to expectant families and new parents, beginning prenatally or shortly after the birth of the child. Participants are screened to identify risk factors and stressors that the family may face. Families who participate in the program are offered long-term in-home services until the child is in school or Head Start.

The Healthy Families New York Home Visiting Program is a comprehensive prevention program that focuses on the safety of children while at the same time supports families. The services are easily accessible to isolated at-risk families and are respectful of cultural and community diversity.

Healthy Families New York is an initiative of the New York State Office of Children and Family Services in collaboration with the New York State Department of Health. HFNY is affiliated with Healthy Families America, a national initiative of Prevent Child Abuse America.

NYS Growing Up Healthy Helpline



Confidential support and referrals for emotional health services for pregnant or postpartum women.

Learn at Home with PBS Kids

Whether exploring science on a family walk, testing out math skills by measuring ingredients for dinner, or strengthening self-awareness and self-esteem by listening to family stories, we’re committed to supporting you with parent advice and learning activities that will help your child thrive this year — in school or at home. Games, Printable sheets, activities, recipes and celebration templates for all ages.

NYC Early Childhood Resources

Resources available in 10 languages. This page is updated regularly with information and documents that include many fun and engaging activities you can do with your children any time.

Adverse Childhood Experiences

Adverse childhood experiences (also known as ACEs) are stressful or traumatic events, such as neglect and/or violence. ACEs are strongly related to brain development and a wide range of health problems throughout a person’s lifetime.

ACEs may include but are not limited to physical or sexual abuse, domestic violence, living in poverty, parental mental illness, discrimination, substance use disorder or incarceration.

Loan Forgiveness Programs NYS

Under certain conditions, you may have all or part of your education loans forgiven or cancelled in exchange for performing a qualifying service for a defined period of time. Although you do not have to repay the part of your loan that is forgiven or cancelled, you may owe taxes on the forgiven/cancelled amount in cases where the forgiven/cancelled amount is considered income.